Return products
The new TnP webshop is geared towards corporate customers, but you can also order with us as a private customer. Curious about how to return your products? You will find the information below. If you cannot find what you are looking for, please feel free to contact us us and let one of our staff members advise you.
Return products
Follow the steps below if you want to return a product. Is your product damaged? Then contact us by telephone.
Returning products
1 | Send an email to info@visualworkplace.nl (Company name, products and reason)
2 | Send your package to the following address:
- Visual Workplace
- t.a.v. Magazijn - Retouren
- Bijsterhuizen 2436
- 6604 LL - WIJCHEN
- The Netherlands
Returning your products is possible within 14 calendar days. The costs for returning the product are for your own account.
Damaged or defect
Has a product been defective or damaged? Please contact us as soon as possible. Then follow the steps to return the product.
Exchange product
Do you want to exchange a product for another product? Please send an e-mail to info@tnpvisualworkplace.com (company name, products and reason). Then follow the steps to return the product.
Returning whiteboard
For returning our whiteboards, we apply different conditions from those on our other products. The short summary below explains what the conditions are for replacing or returning a whiteboard:
- First of all it is essential that the whiteboard's box has not been opened. In case of an opened box, there is no certainty that the whiteboard will be returned in the proper condition.
- Returning a whiteboard is always done through a TnP supplier. This is due to the insurance policy TnP has taken out concerning the shipment of our products.
- The costs of replacing/returning a whiteboard will be charged to client. The exact amount depends on the dimensions of the whiteboard. Arrangements will be made for this beforehand.
Refund
After we receive your return shipping, we pay you back in the way you pay us. We mostly do that within 5 working days after receiving the return shipping.
Return conditions
TnP Visual Workplace has the following return conditions:
- Returning your products is possible within 14 calendar days
- The costs for returning the product are for your own account
- Packed in the orginal packaging